Refund & Cancellation Policy

Last updated: August 6, 2026

1. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Upon cancellation, your subscription will remain active until the end of the current billing period. No further charges will be applied after cancellation.

2. Refund Eligibility

Refunds are available under the following conditions:

• If you were charged in error or for a duplicate transaction.
• If the service was unavailable for an extended period (more than 48 hours) during your billing cycle.
• If you request a refund within 7 days of your first subscription payment and have not exceeded the free-tier usage limits.

3. Non-Refundable Cases

Refunds are not applicable in the following cases:

• After 7 days from the date of payment.
• If the service has been substantially used during the billing period.
• For partial months of service usage.
• If your account was suspended due to violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please email us at hello@cocotechglobal.com with the following details:

• Your registered email address
• Transaction/Payment ID
• Reason for refund request

5. Refund Processing

Approved refunds will be processed within 5-7 business days. The refund will be credited back to the original payment method used during the transaction.

6. Plan Downgrades

If you downgrade from a higher plan to a lower plan, no refund will be issued for the remaining period of the higher plan. The lower plan will take effect at the start of the next billing cycle.

7. Free Plan

The free plan does not involve any payment. No refund is applicable for the free plan.

8. Contact Us

For any refund or cancellation related queries, reach us at:

• Email: hello@cocotechglobal.com
• Company: CocoTech Global
• Website: https://cocotechglobal.com